FAQ
Frequently Asked Questions (FAQ)
About Our Tumblers
What types of tumblers do you offer?
We specialize in high-quality glass and plastic tumblers with unique designs, including UV DTF wraps and fully customized options. Our tumblers come with bamboo lids and glass or plastic straws.
Are your tumblers dishwasher safe?
For best results and longevity, we recommend handwashing only. Dishwashers may cause the design to fade or damage the bamboo lid over time.
Can I put hot drinks in my glass tumbler?
Our tumblers are designed primarily for cold beverages. Pouring hot liquids can cause thermal shock and may crack the glass.
Customization & Orders
Do you take custom orders?
Yes! We love creating personalized designs. You can submit your custom request through our website or Instagram DMs.
How long does it take to make a custom tumbler?
Custom orders typically take 3-5 business days to process before shipping. Rush orders may be available for an additional fee.
Can I request a specific design if I don’t see it on your website?
Unfortunately, We are unable to provide specific designs that are not listed as available on the website at this time, but hope to offer custom DTF wraps in-house in the foreseeable future.
Shipping & Returns
How long does shipping take?
Processing time is 2-3 business days, and shipping typically takes 3-7 business days, depending on your location.
Do you accept returns or exchanges?
Due to the custom nature of our products, we do not accept returns or exchanges. However, if your tumbler arrives damaged, please contact us within 24 hours of delivery with photos, and we will assist you.
Care Instructions
How do I clean my tumbler?
• Handwash only with mild soap and warm water.
• Do not soak the bamboo lid for extended periods.
• Avoid abrasive sponges or cleaners.
How do I care for the bamboo lid?
• Handwash and dry immediately.
• Apply food-grade mineral oil occasionally to prevent cracking.
Contact & Support
How can I contact you?
You can reach us via:
• Tik Tok & Instagram: [@the.hunnypotshop]
• Email: the1.hunnypot.shop@gmail.com
• Website Contact Form
Do you offer wholesale or bulk discounts?
Yes! If you’re interested in a bulk order, please contact us for pricing and details.